Refund Policy

​Effective Date: June 16, 2025

 

At Known & Co., we value transparency and clarity in all of our client relationships. This Refund & Cancellation Policy outlines what to expect when working with us, particularly regarding service cancellations and early termination.

 

1. Free Consultation

We offer a free initial consultation to help determine if our services are the right fit. No payment is required to schedule or attend this call.

 

2. Refunds

Because our consulting services involve time, strategy, and custom-built systems, we do not offer refunds once work has begun. Each engagement is tailored to the specific needs of the client and includes tangible deliverables such as workflow automation, CRM setup, and staff training.

 

3. Early Cancellation During the 90-Day Setup Phase

If a client chooses to cancel before the 90-day CRM setup and optimization phase is complete, an early termination fee of $1,000 applies. This is outlined in the client agreement to compensate for time, planning, and partial system development already invested.

 

4. Post-90-Day Termination

For clients continuing on the revenue share model beyond the foundational phase, cancellation requires 30 days’ written notice and payment of a termination fee based on gym size:

 

Gym Size    Termination Fee

≤100 members    $1,000

101–300 members    $2,500

301+ members    $5,000

These fees reflect the ongoing value delivered through optimization, automation upkeep, and support.

 

5. Dispute Resolution

If you’re dissatisfied for any reason, we ask that you contact us directly. We’ll always aim to resolve issues promptly and professionally. In the rare case that we cannot resolve a dispute informally, we follow the dispute resolution process outlined in our client agreement.

 

6. Questions

To discuss a cancellation or concern, reach out to:

📧 adam@knownandco.co